Frequently Asked Questions

Are lined pages available on the large guest books?
Yes! Choose lined, blank white or blank black pages on any guest book size.

I want a horizontal/landscape book - which option do I choose?
All measurements in the shop are listed Width x Height in inches. So the horizontal/landscape books are either 9x6 or 10x8. The vertical/portrait books are 6x9 or 8x10.

Can I see a proof before my order is printed?
Check the item description to determine if you will receive a design proof.



Can I change the font in my order?
You may choose another font from those offered on the listing you purchased. 

Not all fonts will be suitable for all designs. We will advise you on recommended substitutions whenever possible.

Can I change the design layout or add a photo?
Our designs are sold as shown in the listing photos, with only slight modifications to accommodate content and included customizations. Changing the layout, adding photos, or additional text is considered a custom order and is available only as time permits and may include an additional fee. Send us a message before placing an order to see if we're available for custom work and to get a price estimate.

Can I cancel my order?
Yes. Printed orders may be cancelled for a full refund when the cancellation request is received by 5 pm central standard time on the day of purchase. Digital printable and instant download orders can not be cancelled.

When will I receive my order?
Book orders generally ship 5-7 business days after you've approved the design proof. Orders that do not include a proof generally ship 5-7 business days after you placed the order. Shipping times will vary based on the delivery location and shipping method selected. Turnaround times are estimates only and may be longer during peak seasons. Order well in advance of the need-by date.

Can you ship to a different address from the address on my order?
Please contact us at hello@pleaseandthanks.com if there's a problem with the address on your order.

Do you accept returns?
Please find our return policy and procedures here.

What happens if my order arrives damaged or defective?
Damaged or defective items will be replaced with an identical item. No exchanges or design changes can be made on defective items. Please contact us immediately if there's a problem with your order. To expedite a reprint, send photos of the damaged item.